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Mattress Warranty: Everything You Need to Know

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When you buy a new mattress, one of the first things you’ll want to do is look over the warranty. What does it cover? How long does it last? What are the restrictions? These are important questions to ask, as they can help protect your investment.

It can be difficult to understand all the details of a mattress warranty, but don’t worry- we’re here to help.

This article will cover everything you need to know about mattress warranties, from the basics to the fine print. By the end, you’ll be an expert on all things warranty-related!

What Is A Mattress Warranty?

A mattress warranty is a guarantee from the manufacturer that the mattress will be free from defects for a certain period. If you experience any problems with your mattress during this time, you can contact the company, and they will help resolve the issue.

The Australian Consumer Law (ACL) protects consumers by ensuring they can expect a certain level of quality from purchased products.

All mattresses sold in Australia must come with a minimum five-year warranty, but many companies offer longer warranties of up to twenty-five years.

Also Read: Best Cooling Mattresses in Australia

Mattress Warranty Types

Mattress companies offer three different types of warranties. They are:

  1. Non-prorated. This type of warranty does not decrease in value over time. If you have a problem with your mattress, the company will repair or replace it free of charge.
  2. Prorated. This type of warranty decreases in value over time. For example, if your mattress has a ten-year warranty and you experience a problem in year eight, the company may only cover 50% of the cost of repairs or replacement.
  3. Combination warranty. Some companies offer a combination of non-prorated and prorated coverage. This means that the mattress is covered for a certain number of years (usually five to seven) without any decrease in value, and then the coverage becomes prorated after that.

Limited vs. Full Warranties

Most mattress warranties are limited, which means that they only cover certain types of defects. The most common defect covered by a limited warranty is manufacturing defects, such as seams coming undone or springs poking through the fabric.

Full warranties are much rarer and usually only offered by high-end brands. A full warranty will cover any problem, including accidental damage.

Mattress Brands With The Longest Warranty in Australia

Some Australian mattress brands with the longest warranties include:

  1. Koala: This is one of the best Australian mattress brands with a ten-year warranty. The Koala mattress sagging warranty covers manufacturing defects, physical flaws, and indentations over 2.5 centimeters.
  2. Peacelily: A reputable brand with some of the best queen mattresses in Australia. The company offers a 25-year warranty for manufacturing defects and physical flaws. The first 10 years are non-prorated, and the following 15 years are prorated.

    Peace Lily Mattress on a bed frame
    Peace Lily Mattress on a bed frame
  3. Sealy: This is home to some of the most popular beds in Australia with great warranties to match. The Sealy mattress warranty offers a ten-year warranty to the original purchaser, covering manufacturing defects and physical flaws.
  4. IKEA: IKEA is a global brand known for its affordable furniture and home goods. The IKEA mattress warranty offers a 10-year guarantee on all of its mattresses. This covers manufacturing defects and physical flaws.

Also Read: Best Firm Mattresses in Australia

What a Mattress Warranty Covers

Here are some of the important things that a mattress warranty covers:

Defective Materials

If you find that your mattress is made with defective materials, most warranties will cover a replacement or repair. Some of the faulty materials that may be covered are:

  • Rips in the fabric
  • Stains on the mattress
  • Missing stitching
  • Zipper malfunctions

Sagging

If your mattress starts to sag in the middle or develops deep body impressions, most companies will offer a one-time reinforcement or replacement at no charge. Heavy side sleepers are especially susceptible to sagging as their hips place more pressure on the mattress.

What a Mattress Warranty Doesn’t Cover

Just as important as knowing what is covered under your warranty is understanding what isn’t. Here are some common things that are not covered:

  • Normal wear and tear (such as slight sagging or softening). Most companies consider a small amount of softening or body impressions to be part of the “normal break-in” process.
  • Damage from abuse or neglect. This includes but is not limited to: burns, cuts, soiling.
  • Comfort preference. If you don’t like the feel of your mattress, unfortunately, the warranty will not cover a replacement or refund.

What Voids a Mattress Warranty?

There are a few things that can void a mattress warranty. They include

  • Transfer of ownership. Most warranties are only valid for the first owner of the mattress. So, if you buy a used mattress, the warranty is void.
  • Improper foundation. Using the wrong foundation for your mattress can void the warranty. For example, if you have a foam mattress, you should use a special foam foundation.
  • Improper care. Mattress warranties require that you follow certain guidelines for cleaning and caring for your mattress. Failure to do so can void the warranty.
  • Stains. Stains on your mattress can void the warranty. That’s why it’s important to use a mattress protector. Also, some companies require you to notify them of any stains within a certain period.

    Wine stains on the mattress
    Wine stains on the mattress
  • Law Tag removal. The law tag is the small tag with the mattress’s identification number. Removing this tag can void your warranty.

FAQ

How long is a typical mattress warranty?

Most mattress warranties are for ten years. However, some are as short as five years, and some are as long as 25 years.

How do I file for my mattress warranty claim?

The first step is to read your warranty agreement. This will give you all the information you need about how to file a claim. If you still have questions, you can contact the company directly.

Conclusion

As you can see, purchasing a mattress is a huge investment. That’s why it’s important to research and understand the mattress warranty before making a purchase.

By understanding what voids a mattress warranty, you can ensure that your investment is protected. Finally, check out the FAQ section if you have any questions about warranties. With this information, you can make an informed decision about your next mattress purchase.

Do you have any questions about mattress warranties? Leave a comment below, and we’ll do our best to answer them!

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